Parts and Service – Non-warranty

All non-warranty parts and technical support for StairMaster and Schwinn cycling products is provided through our partner and Authorized Service Provider SPORTSMITH™. Click below to navigate to the appropriate support center where you can order parts, view parts diagrams, watch repair tutorial videos and receive online technical support.

StairMaster Support Center

Schwinn Support Center

Parts and Service – Warranty

All warranty parts and technical support is provided by our dedicated in-house service team.

E-mail: parts@stairmaster.com
Phone: 1-888-678-2476, option 3

Order/Account Inquiries: 1-888-678-2476, option 4

• TwistLock Dumbbell
• StepMill5
• Schwinn IC Pro Indoor Cycle
• Schwinn AC Sport Indoor Cycle
• Schwinn AC Performance Plus Indoor Cycle