Manuals

• SM5 Owner’s Manual
• SM5 Assembly Manual

Product Information

• StepMill5 Sell Sheet
• StepMill 5 Base Assembly
• StepMill 5 Frame Assembly
• StepMill 5 Panel Assembly

Customer Service Bulletins

• Stairmaster – SM5 Stepmill Maintenance
• StairMaster – SM5 Step Assist Color Change
• StairMaster – Slow Steps
• StairMaster StepMill Step Alignment Instruction Video
• StairMaster StepMill Chain Troubleshooting Video
• StairMaster – touch console changes
• StairMaster – relocating a contact Heart Rate board
• StairMaster – SM5 shroud color change
• StairMaster – power requirements SM 5 and SC 5
• StairMaster – protective layer on D1 console keypad
• StairMaster – D-1 console keypad replacement
• StepMill 5 Console Troubleshooting Video
• StepMill 5 Touchscreen Console Calibration
• StairMaster – TS-1 &TSE-1 frozen console
• StairMaster – TS-1 & TSE-1 Interval Programs Troubleshooting

Manuals

• SM3 Owner’s Manual

• SM3 Assembly Manual

Product Information

• SM3 Service Parts Diagram

Customer Service Bulletins

• StairMaster – SM3 Safety Stop Error

Manuals

• Assembly Manual
• Owner’s Manual

Product Information

• StairClimber5 Sell Sheet
• StairClimber 5 Assembly

Customer Service Bulletins

• StairMaster – relocating a contact Heart Rate board
• StairMaster – touch console changes
• StairMaster – pedal change SC 5 and SC 916
• StairMaster – power requirements SM 5 and SC 5
  
• StairMaster – protective layer on D1 console keypad
• StairMaster – D-1 console keypad replacement
• StairMaster – Touchscreen Console Calibration
• StairMaster – TS-1 &TSE-1 frozen console

Manuals

• SM 5 Owner’s Manual including consoles
• SM 5 Assembly Manual including consoles

Product Information

• Console Mounting Screws Instruction

http://stairmaster.com/wp-content/uploads/2013/04/CBL4R_V1.070_arm.zip

• StairMaster – touch console changes
• StairMaster – relocating a contact Heart Rate board
• Instructions to Update Firmware and Change Language
  - Touchscreen Operating Software Download
  - Touchscreen Calibration Software Download
• TSE-1 Console Troubleshooting Video
• TSE-1 Console Calibration
• StairMaster – TS-1 &TSE-1 frozen console
• StairMaster – TS-1 & TSE-1 Interval Programs Troubleshooting

Manuals

• SM 5 Owner’s Manual including consoles
• SM 5 Assembly Manual including consoles

Product Information

• Console Mounting Screws Instruction
• StairMaster – touch console changes
• StairMaster – relocating a contact Heart Rate board
• Instructions to Update Firmware and Change Language
  - Touchscreen Operating Software Download
  - Touchscreen Calibration Software Download
• TS-1 Console Troubleshooting Video
• TS-1 Console Calibration
• StairMaster – TS-1 &TSE-1 frozen console
• StairMaster – TS-1 & TSE-1 Interval Programs Troubleshooting

Manuals

• SM 5 Owner’s Manual including consoles
• SM 5 Assembly Manual including consoles

Customer Service Bulletins

• StairMaster – protective layer on D1 console keypad
  
• StairMaster – D-1 console keypad replacement
• Instructions for Updating D-1 Console Software
  - D-1 Operating Software Update

Manuals

• SMV-1 Assembly Manual
• SMV-1 Owner’s Manual

Customer Service Bulletins

•  TV Bracket Compatibility

Manuals

• NV916 Owner’s Manual
• NV916 Service Manual
• NV916 Assembly Manual – Stand Mount
• NV916 Assembly Manual – Machine Mount

Product Information

• TV Signal Distribution Drawings

Customer Service Bulletins

•  TV Bracket Compatibility

Manuals

• Zephyr Owners Manual

Product Information

• Zephyr Upright Bike Sell Sheet
• Zephyr Service Parts Diagram

Customer Service Bulletins

• Product Registration

• Assembly Manual
• Owner’s Manual – English
• Owner’s Manual – Spanish

Product Information

• Electronics Troubleshooting
• Service Parts Diagram (with Metal Steps)
• Service Parts Diagram (Plastic Steps built in the US)
• Service Parts Diagram (SN: 150001-DAYxxxx – DAY1036)
• Service Parts Diagram (SN: 150001-DAY1037 – Present)
• SM916 How do I verify then update my software
• SM916 – How Do I Replace the Upper Sprocket – Part I – Part II
• SM916 – How Do I Replace the Chain – Part I – Part II

Manuals

• Assembly Manual
• Owner’s Manual- English
• Owner’s Manual- Spanish
• Owner’s Manual- French

Product Information

• Service Parts Diagram
• Electronics Troubleshooting
• SC916 Intro and how to find the serial number
• SC916 How do I access and change console codes
• SC916 How do I adjust or replace eccentric hub
• SC916 How do I perform preventative maintanence
• SC916 How do I remove the shroud
• SC916 How do I replace the spring pulley, step chain, drive
• SC916 How do I troubleshoot alternator isses
• SC916 How do I troubleshoot battery issues
• SC916 How do I troubleshoot general issues
• SC916 How do I troubleshoot load resistor issues
• SC916 How do I troubleshoot power issues
• SC916 How do I troubleshoot speed sensor issues
• SC916 how do I updgrade console software

Customer Service Bulletins

• StairMaster – pedal change SC 5 and SC 916

Manuals

• Owner’s Manual

Product Information

• 7000PT Service Parts Diagram

Manuals

• Assembly Manual

Product Information

• 4200PT Service Parts Diagram
• 4400CL Service Parts Diagram
• 4600CL Service Parts Diagram
• SC916 Intro and how to find the serial number
• SC916 How do I access and change console codes
• SC916 How do I adjust or replace eccentric hub
• SC916 How do I perform preventative maintenance
• SC916 How do I remove the shroud
• SC916 How do I replace the spring pulley, step chain, drive
• SC916 How do I troubleshoot alternator issues
• SC916 How do I troubleshoot battery issues
• SC916 How do I troubleshoot general issues
• SC916 How do I troubleshoot load resistor issues
• SC916 How do I troubleshoot power issues
• SC916 How do I troubleshoot speed sensor issues
• SC916 how do I updgrade console software

Parts and Service – Non-warranty

All non-warranty parts and technical support for StairMaster and Schwinn cycling products is provided through our partner and Authorized Service Provider SPORTSMITH™. Click below to navigate to the appropriate support center where you can order parts, view parts diagrams, watch repair tutorial videos and receive online technical support.

• StairMaster Support Center
• Schwinn Support Center

Parts and Service – Warranty

All warranty parts and technical support is provided by our dedicated in-house service team.

E-mail: parts@stairmaster.com

Phone: 1-888-678-2476, option 3

Order/Account Inquiries: 1-888-678-2476, option 4

UK Service Form: Schwinn StairMaster Service Request Form

• StairMaster Credit Application
• StairMaster Credit Card Payment Authorization
• StairMaster Letter of Credit Instructions
• StairMaster Order Form
• StairMaster Terms and Conditions
• StairMaster Commercial Service Request Form

UK

• Schwinn StairMaster Service Request Form
  

• StairMaster Product Brochure
• SM5 One-Pager
• SC5 One-Pager
• SM3 One-Pager
• TwistLock DB One-Pager
• AC Performance Plus One-Pager
• AC Series One-Pager

Please note the following before proceeding with your rate quote:

• This tool is for the purposes of getting ESTIMATES only. Final quotes for your order(s) will be provided by your account coordinator upon order confirmation.
• Rate Estimates are for Dock to Dock LTL (GCD) shipments only! For quotes on delivery and installation, please contact your account coordinator.
• This tool is only available for shipments to the 48 contiguous United States (Alaska and Hawaii are excluded). Please contact your account coordinator for quotes to other locations.
• Our indoor cycling bikes can fit a maximum of 8 bikes per pallet (new in carton).
• For shipments greater than 5000lbs or greater than 8 pallets, please contact your account coordinator for quote(s).

Optional Services – Maximum Selection of two. If more than two required, please contact your account coordinator for quote(s).

 

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